How PremioKey uses AI — and your rights
PremioKey uses AI to help you work faster — but the decisions always stay yours. Our AI offers suggestions; a person reviews and decides. Here's how it works, and the rights you have.
How PremioKey uses AI
Rent estimates — AI suggests a market rent range to inform your pricing. You set the final rent.
Lease drafting help — AI suggests lease-clause values you can edit before you finalise the lease.
Property descriptions — AI drafts listing copy that you review and edit before publishing.
Expense suggestions — AI suggests an expense category and a tax-relevance hint. You confirm before it's saved.
Maintenance triage — AI suggests a category and urgency from a photo to speed up your response. You stay in control of what happens next.
For the AI features listed on this page, PremioKey's AI is assistive: it informs a person, and no decision is based solely on automated processing — a person reviews every suggestion before anything takes effect. One check works differently: our listing wording check runs automatically and can stop wording from being published on its own. If it stops yours, you can ask us to look at that decision.
When a listing’s wording is stopped
The check runs on every listing before it is published — on every plan. It runs automatically, and it can stop wording on its own, without a person looking at it first. When it stops something, the wording is not published and we tell you what to change, so you can edit it and publish again. On paid plans some wording can be published once you confirm it describes the property; other wording has to be changed first. The ground for this is the Acceptable Use section of our Terms of Service.
If you think a decision was the wrong call, contact our support team. You can also get independent legal advice. If you want to take it further, the Dispute Resolution section of our Terms of Service sets out the steps.
Your rights
Request a human review
If you have a question about an AI suggestion, you can ask a real person to look into it — just contact us.
Have your say
You can tell us your view on any AI-assisted suggestion, and we'll consider your feedback.
Ask how it worked
You can ask us to explain how an AI suggestion was reached.
A human review looks at how the AI suggestion was generated and lets you contest it — it isn't professional legal, tax, or financial advice. For advice on your specific situation, please consult a qualified professional.
A human review helps you understand and question an AI suggestion — it does not ensure a particular outcome. You remain responsible for the decisions you make using PremioKey, so please review AI suggestions carefully and seek professional advice for decisions that affect you materially.
We keep AI decisions accountable without keeping your private content. Our AI-decision records store only safe metadata — categories, confidence levels, and timestamps — never the AI's full output or your personal content (such as names, addresses, or free-text you have entered).
For requests about your data — such as access, correction, or erasure — please contact us. We answer privacy requests without delay, and always within one month; if a request is unusually complex and the law where you live allows more time, we will tell you inside that first month.